Desktop and IT

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CompTIA

• Skillsoft – CompTIA A+ 220-801 – CompTIA A+ 220-801: BIOS and Motherboards
• Skillsoft – CompTIA A+ 220-801 – CompTIA A+ 220-801: Configurations, Displays, Connectors & Peripherals
• Skillsoft – CompTIA A+ 220-801 – CompTIA A+ 220-801: CPUs, Connections, and Power Supplies
• Skillsoft – CompTIA A+ 220-801 – CompTIA A+ 220-801: Laptops
• Skillsoft – CompTIA A+ 220-801 – CompTIA A+ 220-801: Memory, Expansion Cards and Storage Devices
• Skillsoft – CompTIA A+ 220-801 – CompTIA A+ 220-801: Network Cabling, IP Addressing, Ports, and Protocols
• Skillsoft – CompTIA A+ 220-801 – CompTIA A+ 220-801: Networking Devices and Tools
• Skillsoft – CompTIA A+ 220-801 – CompTIA A+ 220-801: Networking Technologies
• Skillsoft – CompTIA A+ 220-801 – CompTIA A+ 220-801: Operational Procedures
• Skillsoft – CompTIA A+ 220-801 – CompTIA A+ 220-801: Printers
• Skillsoft – CompTIA Network+ 2012 – CompTIA Network+ 2012: Networking Concepts Part 1
• Skillsoft – CompTIA Network+ 2012 – CompTIA Network+ 2012: Networking Concepts Part 2
• Skillsoft – CompTIA Network+ 2012 – CompTIA Network+ 2012: Network Installation and Configuration Part 1
• Skillsoft – CompTIA Network+ 2012 – CompTIA Network+ 2012: Network Installation and Configuration Part 2
• Skillsoft – CompTIA Network+ 2012 – CompTIA Network+ 2012: Network Management
• Skillsoft – CompTIA Network+ 2012 – CompTIA Network+ 2012: Network Media and Topologies Part 1
• Skillsoft – CompTIA Network+ 2012 – CompTIA Network+ 2012: Network Media and Topologies Part 2
• Skillsoft – CompTIA Network+ 2012 – CompTIA Network+ 2012: Network Security Part 1
• Skillsoft – CompTIA Network+ 2012 – CompTIA Network+ 2012: Network Security Part 2
• Skillsoft – CompTIA Network+ 2012 – CompTIA Network+ 2012: Network Security Part 3
• Skillsoft – CompTIA Security + 2011 – CompTIA Security+ 2011: Authentication, Biometrics, and Security Controls
• Skillsoft – CompTIA Security + 2011 – CompTIA Security+ 2011: Control Fundamentals and Security Threats
• Skillsoft – CompTIA Security + 2011 – CompTIA Security+ 2011: Cryptography and Public Key Infrastructures
• Skillsoft – CompTIA Security + 2011 – CompTIA Security+ 2011: Network and System Security Mechanisms
• Skillsoft – CompTIA Security + 2011 – CompTIA Security+ 2011: Network Protocols, Attacks, and Defenses
• Skillsoft – CompTIA Security + 2011 – CompTIA Security+ 2011: Remote Access and Wireless Security
• Skillsoft – CompTIA Security + 2011 – CompTIA Security+ 2011: Securing Applications, Virtualization, & Cloud Computing
• Skillsoft – CompTIA Security + 2011 – CompTIA Security+ 2011: Securing Networks and Performing Security Assessments
• Skillsoft – CompTIA Security + 2011 – CompTIA Security+ 2011: Securing the IT Environment
• Skillsoft – CompTIA Security 2011 – CompTIA Security 2011: BC, DR, Security Training, and Forensics
• Skillsoft – CompTIA Server+ 2009 – CompTIA Server+ 2009: Disaster Recovery
• Skillsoft – CompTIA Server+ 2009 – CompTIA Server+ 2009: IT Environment
• Skillsoft – CompTIA Server+ 2009 – CompTIA Server+ 2009: Network and Storage Troubleshooting
• Skillsoft – CompTIA Server+ 2009 – CompTIA Server+ 2009: Server Functions and Network Essentials
• Skillsoft – CompTIA Server+ 2009 – CompTIA Server+ 2009: Storage
• Skillsoft – CompTIA Server+ 2009 – CompTIA Server+ 2009: System Hardware
• Skillsoft – CompTIA Server+ 2009 – CompTIA Server+ 2009: System Software
• Skillsoft – CompTIA Server+ 2009 – CompTIA Server+ 2009: Troubleshooting

IRC Helpdesk Training Series

• Helpdesk Technician Exam
• Helpdesk Training Series – Module 01: Series Overview
• Helpdesk Training Series – Module 02: Leadership and Ethics
• Helpdesk Training Series – Module 03: Communication and Organizational Skills
• Helpdesk Training Series – Module 04: The Role of the SCA
• Helpdesk Training Series – Module 05: Policy and the Support Center
• Helpdesk Training Series – Module 06: Support Center Services and Metrics
• Helpdesk Training Series – Module 07: Teamwork and Rapport
• Helpdesk Training Series – Module 08: Support Center Technical Infrastructure
• Helpdesk Training Series – Module 09: Service Delivery Methods
• Helpdesk Training Series – Module 10: Support Types Part I
• Helpdesk Training Series – Module 11: Support Types Part II
• Helpdesk Training Series – Module 12: Quality Assurance
• Helpdesk Training Series – Module 13: Introducing ITIL Part I
• Helpdesk Training Series – Module 14: Introducing ITIL Part II
• Helpdesk Training Series – Module 15: Call Management Part I
• Helpdesk Training Series – Module 16: Call Management Part II
• Helpdesk Training Series – Module 17: Documentation and Problem Solving
• Helpdesk Training Series – Module 18: Escalating and Status Reporting

Microsoft

• Excel
  • Skillsoft – Microsoft Office 2010: Beginning Excel – Adding Visuals, Themes, and Styles to Excel 2010 Workbooks
  • Skillsoft – Microsoft Office 2010: Beginning Excel – Applying Basic Data Formatting in Excel 2010
  • Skillsoft – Microsoft Office 2010: Beginning Excel – Getting Started with Excel 2010
  • Skillsoft – Microsoft Office 2010: Beginning Excel – Inserting Basic Charts in Excel 2010
  • Skillsoft – Microsoft Office 2010: Beginning Excel – Moving and Getting Around in Excel 2010
  • Skillsoft – Microsoft Office 2010: Beginning Excel – Moving Data and Modifying Worksheets in Excel 2010
  • Skillsoft – Microsoft Office 2010: Beginning Excel – Reviewing and Protecting Content in Excel 2010
  • Skillsoft – Microsoft Office 2010: Beginning Excel – Saving, Sending, and Printing Excel 2010 Workbooks
  • Skillsoft – Microsoft Office 2010: Beginning Excel – Using Basic Formulas in Excel 2010
  • Skillsoft – Microsoft Office 2010: Beginning Excel – Using Basic Functions with Excel 2010
  • Skillsoft – Microsoft Office 2010: Beginning Excel – Using Conditional Formatting, Tables, and Sparklines in Excel 2010
  • Skillsoft – Microsoft Office 2010: Advanced Excel – Automating Excel 2010 Tasks Using Macros
  • Skillsoft – Microsoft Office 2010: Advanced Excel – Customizing Visual Elements in Excel 2010
  • Skillsoft – Microsoft Office 2010: Advanced Excel – Organizing Data and Objects in Excel 2010
  • Skillsoft – Microsoft Office 2010: Advanced Excel – PivotTable Filters, Calculations, and PowerPivot
  • Skillsoft – Microsoft Office 2010: Advanced Excel – PivotTables and PivotCharts in Excel 2010
  • Skillsoft – Microsoft Office 2010: Advanced Excel – Verifying Excel 2010 Data and Formulas
  • Skillsoft – Microsoft Office 2010: Advanced Excel – Workbook Settings, Conditional Formatting, and Number Formats in Excel 2010
• Outlook
  • Skillsoft – Microsoft Office 2010: Beginning Outlook – Getting Started with Outlook 2010
  • Skillsoft – Microsoft Office 2010: Beginning Outlook – Managing Attachments, Graphics, Signatures, and Autoreplies in Outlook 2010
  • Skillsoft – Microsoft Office 2010: Beginning Outlook – Managing Conversations and Organizing E-mail in Outlook 2010
  • Skillsoft – Microsoft Office 2010: Beginning Outlook – Managing Meetings and Customizing the Calendar in Outlook 2010
  • Skillsoft – Microsoft Office 2010: Beginning Outlook – Outlook 2010 Social Connector and Messaging
  • Skillsoft – Microsoft Office 2010: Beginning Outlook – Using the Calendar for Appointments, Events, and Meetings in Outlook 2010
  • Skillsoft – Microsoft Office 2010: Beginning Outlook – Using the Tasks, Notes, and Journal Features in Outlook 2010
  • Skillsoft – Microsoft Office 2010: Beginning Outlook – Working with Contacts in Outlook 2010
  • Skillsoft – Microsoft Office 2010: Advanced Outlook – Accessing Exchange Remotely and Using Forms in Outlook 2010
  • Skillsoft – Microsoft Office 2010: Advanced Outlook – Customizing Outlook 2010 and Managing Accounts
  • Skillsoft – Microsoft Office 2010: Advanced Outlook – Data Files, Archiving, and Send/Receive Groups in Outlook 2010
  • Skillsoft – Microsoft Office 2010: Advanced Outlook – Formatting E-mail and Configuring Message Options in Outlook 2010
  • Skillsoft – Microsoft Office 2010: Advanced Outlook – Implementing Security with Outlook 2010
  • Skillsoft – Microsoft Office 2010: Advanced Outlook – Managing E-mail with Rules, Automatic Replies, and Alerts in Outlook 2010
  • Skillsoft – Microsoft Office 2010: Advanced Outlook – Working with Files and Folders and Using Search and RSS Feeds in Outlook 2010
• Word
  • Skillsoft – Microsoft Office 2010: Beginning Word – Customizing the Behavior and Appearance of Word 2010
  • Skillsoft – Microsoft Office 2010: Beginning Word – Drawing and Inserting Graphics in Word 2010
  • Skillsoft – Microsoft Office 2010: Beginning Word – Formatting and Working with Text in Word 2010
  • Skillsoft – Microsoft Office 2010: Beginning Word – Getting Started with Word 2010
  • Skillsoft – Microsoft Office 2010: Beginning Word – Moving Around in Word 2010
  • Skillsoft – Microsoft Office 2010: Beginning Word – Organizing and Arranging Text in Word 2010
  • Skillsoft – Microsoft Office 2010: Beginning Word – Reviewing Documents in Word 2010
  • Skillsoft – Microsoft Office 2010: Beginning Word – Saving, Sharing, and Printing in Word 2010
  • Skillsoft – Microsoft Office 2010: Beginning Word – Structuring Word 2010 Documents
  • Skillsoft – Microsoft Office 2010: Advanced Word – Adding Tables of Contents, Footnotes, Hyperlinks, and Bookmarks in Word 2010
  • Skillsoft – Microsoft Office 2010: Advanced Word – Creating and Formatting Tables in Word 2010
  • Skillsoft – Microsoft Office 2010: Advanced Word – Embedding Charts and Tables into Word 2010
  • Skillsoft – Microsoft Office 2010: Advanced Word – Forms, Fields, and Mail Merge in Word 2010
  • Skillsoft – Microsoft Office 2010: Advanced Word – Managing, Inspecting, and Recovering Word 2010 Documents
  • Skillsoft – Microsoft Office 2010: Advanced Word – Manipulating Tables in Word 2010
  • Skillsoft – Microsoft Office 2010: Advanced Word – Using Themes, Backgrounds, Watermarks, and Quick Parts in Word 2010
• PowerPoint
  • Skillsoft – Microsoft Office 2010: Beginning PowerPoint – Adding Images to Presentations in PowerPoint 2010
  • Skillsoft – Microsoft Office 2010: Beginning PowerPoint – Getting Started with PowerPoint 2010
  • Skillsoft – Microsoft Office 2010: Beginning PowerPoint – Using Multimedia and Animations in PowerPoint 2010
  • Skillsoft – Microsoft Office 2010: Beginning PowerPoint – Visually Enhancing PowerPoint 2010 Presentations

Social Networking

• OpenSesame – Beginning Twitter for Professionals
• OpenSesame – Beginning Twitter for Professionals, Part 2