USP Orientation eLearning Suite


We are excited to launch an orientation eLearning suite for US Programs staff. This series of interactive, self-paced modules is designed to provide new hires and current staff with easy access to relevant content at any time. Below is a list of topics currently available, along with links to access each.


> IRC2020 Strategy – US Programs

This 20-minute module provides an overview of what the IRC2020 strategy means for our work in the US.

Objectives:

  • State how the IRC’s strategic ambitions are defined in the context of our US Programs
  • Describe the roadmap for action in US Programs and progress achieved to date
  • Describe how IRC2020 is translated to the office level

View module


> Refugee 101

Refugee 101 is a comprehensive orientation to refugee resettlement that can be used for new hire onboarding for US Programs staff and volunteers, and as a refresher course for existing staff. The module includes a pre/post assessment along with interactive quizzes to reinforce learning. It takes approximately 20 minutes to complete.

Objectives:

  • State the definition of a refugee, including the categories of persecution under US immigration law
  • Explain the three durable solutions for refugees outlined by the UNHCR
  • Describe allocations and the Refugee Priority System
  • Explain the steps of resettlement process and the roles of key agencies
  • State the origins of potential future refugee groups

View module

View 12-minute overview video


> US Programs Domestic Processing and Allocations

This 15-minute module covers steps involved in the allocation of refugee cases for resettlement with the IRC, the different parties involved, and how refugee travel is tracked and communicated.

Objectives:

  • List the steps involved in the allocation of refugee cases for resettlement with the IRC
  • Differentiate between the different pools of cases that are resettled
  • Summarize the assurance process
  • Name the different parties involved in assuring cases and managing travel
  • Explain how a refugee case’s travel is managed, tracked and communicated

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> US Programs in Action

The IRC’s US Programs creates opportunities for refugees and other vulnerable populations to survive and thrive in the US, through a diverse portfolio of programs aimed at five core outcome areas: Safety, Health, Economic Wellbeing, Education and Power. Watch the following video to learn more about how US Programs services support clients to achieve these outcomes:

View 7-minute video


> US Programs Outcomes and Evidence Framework

We are committed to becoming an organization that uses evidence to maximize the effectiveness of all of our US core programs. The Outcomes and Evidence Framework (OEF) supports the clients at the center of our work and is focused on the way in which the client’s life has changed as a result of IRC’s programs. Watch the following video to learn more about the OEF:


> Introduction to IRIS and ETO

This 15-minute module provides an overview of USP’s information systems, IRIS and ETO, and how they are used in case management activities such as pre-arrival processing, post-arrival case noting and reporting.

Objectives:

  • Describe the role of the IRC’s USP information systems in tracking R&P and Matching Grant service delivery to clients
  • List the pre-arrival processing and post-arrival reporting tasks that are managed in IRIS
  • List the basic features of ETO designed to support case management

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> Tracking Service Delivery in ETO

This 30-minute module covers steps involved in tracking activities in ETO throughout the service delivery period.

Objectives:

  • Use ETO TouchPoints to record activities during the R&P and Matching Grant service periods to capture the full story of the resettlement experience
  • Describe methods to ensure the quality, integrity, confidentiality and security of client data in IRIS and ETO

View module


> Case File Documentation Overview

This 15-minute module provides an introduction to the components of the case file and methods to ensure the confidentiality and security of case file documentation.

Objectives:

  • Identify the different sections of the case file
  • Describe methods to ensure the confidentiality and security of case file documentation

View module


> Case File Documentation: R&P

This 20-minute module provides an overview of required documentation for the R&P section of the case file and practices to promote timely and complete documentation of R&P services.

Objectives:

  • List required forms and other documents included in the R&P section of the case file
  • Apply practices that promote high-quality documentation of the services provided to R&P clients

View module


> Case File Documentation: Matching Grant

This 20-minute module provides an overview of required documentation for the Matching Grant section of the case file and practices to promote timely and complete documentation of Matching Grant services.

Objectives:

  • List required forms and other documents included in the Matching Grant section of the case file
  • Apply practices that promote high-quality documentation of the services provided to Matching Grant clients

View module


> Case File Documentation: ICM

This 20-minute module provides an overview of required documentation for the ICM section of the case file and practices to effectively document services for clients with special considerations while maintaining confidentiality.

Objectives:

  • List required forms and documents included in the ICM section of the case file
  • Describe how to effectively document services for clients with special considerations

View module


> Interpreter Module 3: Working with an Interpreter

This module provides an overview of some best practices when working with interpreters.

Objectives:

  • Control physical space during your interview for optimum communication
  • Monitor interpreted communication and manage the interview
  • Tailor your language to help your interpreter interpret clearly
  • Explore the importance of cultural competence when communicating through an interpreter

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> US Programs: Active Shooter

This training has been developed to increase your personal safety and security through a better awareness of what an Active Shooter or Armed Aggressor threat is and how to act if you find yourself in this rare situation. After completing this module, you will be able to: Identify the three steps to survival you should consider if faced with an active shooter/armed aggressor and describe what to do when law enforcement arrives.

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> US Programs: Suspicious People and Vehicles

This training has been developed to help you become more observant for suspicious people and vehicles, whether at work, at home, when attending conferences and events, during travel or when engaging in social activities. After completing this module, you will learn to: Detail the A-H system for describing a suspicious person, recite the SCRIM system for reporting a suspicious vehicle and describe the decisions that must be determined in an emergency situation.

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> Journey Video

The Journey Video is a 6-minute video presentation on IRC’s work.